What qualifications do your staff have?
We have a highly qualified team compared to many in our industry. Our Property Managers are members of the Royal Institution of Chartered Surveyors (RICS), Institute of Residential Property Management (IRPM) and Association of Residential Letting Agents (ARLA).
Will I have my own dedicated Property Manager for my building?
Yes, each of the buildings we manage has a named Property Manager who is dedicated to you and fully supported by their wider team at our offices.
Can I directly contact my Property Manager? If so, how?
Absolutely, you can. You can e-mail, mail, call your Property Manager’s landline or mobile or alternatively the main switchboard. Also, our office always welcomes you to pop in to say hello!
Do you provide a detailed management report in advance of every client meeting?
Yes, if required or requested, the report can detail the finances and a range of management subjects currently being addressed or recently completed by using our action tracker.
Do you negotiate, renew and manage specialist maintenance contracts?
Yes, we are the experts in seeking the best solution for our clients for all types of specialist contracts.
Do you maintain all appropriate property records?
Yes, through the use of our specialist property software package.
Why is there usually one building insurance policy for all of the flats in the development?
It is better to have a block policy that covers every flat because if the responsibility was placed on individual flat owners to insure their own property and one flat was uninsured, this would create problems for the adjoining properties. It would also become confusing and cumbersome settling an insurance claim where there are a number of insurers involved.
If I am not happy with my Managing Agent, can I sack them?
In many cases, yes. All leaseholders have rights concerning the management of their property. If the Managing Agents are appointed by the freeholder the latter should take into account your views concerning the choice of agents. We can advise you in this regard if required. If the agent is appointed by the Management Company there is usually the opportunity for leaseholders to make their views known to Directors of the Management Company either informally or at the Annual General Meeting.
What languages can your staff speak?
As you might expect, our team reflects the diversity of London, so our staff members can speak a range of languages in addition to English, including Hungarian, Polish, Russian and Romanian.
Do you have formal cover for client funds?
Yes, JCF is a member of the RICS Client Money Protection Scheme which gives our customers up to £10m annual cover.
What are the responsibilities of a Director of a Resident Management Company?
We have written a detailed customer information sheet on the Director’s role in a RMC.
What is Section 20?
Section 20 is a legal consultation process that is required to take place when large sums of service charge funds need to be spent. Read our detailed customer information sheet on Section 20.
What are JCF’s primary roles and responsibilities as the Managing Agent?
We have created a handy one-page summary of our roles and responsibilities.
Residential Property Management
Are you local to me?
Our office is in Putney and most of our landlords’ properties are in Central, South and West London. If you are in any of these areas, we are ideally situated to look after your property.
Who will I deal with on a day-to-day basis?
We feel it’s important that our landlords deal with the same person and not a different member of staff each time they get in touch. You would therefore be allocated your own property manager who knows your property, to be your single point of contact. If at any point you wanted to change your property manager, you can do that too.
How often will you inspect my property?
Your property manager will inspect your property at least twice a year. If there are any maintenance issues we need to oversee, we will then inspect more frequently.
Do you handle out of hours emergencies?
Yes. If your tenant has a property-related emergency outside of office ours, they can call our 24/7 maintenance team, Maintracts. If the situation is then confirmed to be an emergency that needs to be dealt with, Maintracts will conduct the work there and then.
What contractors do you use to deal with property issues?
We work with a selection of local contractors, many of which we’ve worked with for over 10 years. Over that time, they have consistently proven themselves to be reliable and good value. And unlike some other property management companies, we don’t add a commission on top of the contactors’ fees. You only pay what the contractor charges.