Update: How Coronavirus (COVID-19) May Affect the Management Services Provided by JCF

Update: How Coronavirus (COVID-19) May Affect the Management Services Provided by JCF
Update: Continuing to Support Our Clients During This Difficult Time

Update: How Coronavirus (COVID-19) May Affect the Management Services Provided by JCF


25th March 2020

 

JCF has been taking action to ensure the safety of our employees and their families, our clients and our contractors in the current situation.

In response of the lastest announcements by the UK Government to limit the spread of Coronavirus  (COVID-19), we have implemented measures to continue to provide our services, but with some limitations.

Please see below on how our services will be affected.

 

JCF Office (reception) closure

 

As of today, 25th March,  our office, reception and switchboard is closed until further notice. If you are unable to reach your Property Manager via the contact details provided below, please email info@jcfpropertymanagement.com and your email will be passed on to the relevant person.

 

Contacting your Property Manager

 

Our Property Managers and supporting Admin staff are now working from home. They will have full access to our system but there might be some limitation in the services they can provide.

There may also be a delay in sending out regular invoices, circular letters to all lessees at a building and making payments to contractors.

Our Property Managers are contactable on either their email or mobile during working hours (Monday to Friday 09.00-18.00)

Full contact details of our Property Managers:

General email address info@jcfpropertymanagement.com 020 8788 9700
ANNA LAMERS Anna.lamers@jcfpropertymanagement.com 078 4103 2035
ASHLEY WILKINS Ashley.wilkins@jcfpropertymanagement.com 077 6716 5144
DOUGLAS OLIZAR Douglas.olizar@jcfpropertymanagement.com 077 6716 5148
ELENA PLETEA Elena.pletea@jcfpropertymanagement.com 078 4103 2034
ESZTER VARSZEGI Eszter.varszegi@jcfpropertymanagement.com 077 6716 5150
GEORGINA YOUNG Georgina.young@jcfpropertymanagement.com 077 1170 1931
LUKE SYLVESTER Luke.sylvester@jcfpropertymanagement.com 077 6716 5145
MARTA MOUTRAN Marta.moutran@jcfpropertymanagement.com 078 4103 2038
NATALIE INGRAM Natalie.ingram@jcfpropertymanagment.com 077 6716 5143
ROBIN HINDE Robin.hinde@jcfpropertymanagement.com 078 0229 0868

 

Post –  payments – demands – email

 

  • There will be a delay in processing incoming post and we encourage everyone to avoid cheque payments where possible.
  • Please make payments online or set up a Standing Order.
  • If you have not yet registered for our Client Portal, please consider doing so as this gives you access to your account details. You can find the manual in this link or contact us and we can send you the manual.
  • Our accounts department has full access to our Qube Property Software system and we do not expect any delays in processing payments (if made online) and allocating these to your Service Charge Account.
  • We aim to send all our communications by email, and we are able to issue our invoices electronically, but only where email addresses have been provided to us.
  • We therefore strongly urge all our clients to provide us with your email address without delay.

 

Cleaning of common areas (including where there are suspected or confirmed cases of COVID-19)

 

We are not yet aware of any confirmed cases of COVID-19 within the blocks we manage, but it is likely that the coronavirus will spread and we will need full co-operation from all residents in taking whatever steps are possible to avoid or minimise infecting other residents and  join together in safeguarding  their neighbours.

In view of the current Coronavirus (COVID-19) crisis we consider the work that our cleaning companies provide as “essential” because regular cleaning of the public areas can only help to prevent the spread of the virus. We have contacted our cleaning contractors and have asked them to adhere to the guidance provided re social distancing whilst attending a property, and to take extra precautions to safe guard their staff.

Whilst the common areas are regularly cleaned, it would be sensible if you also take common sense precautions to safeguard yourself by thoroughly washing your hands after touching hard surfaces or walls, lift call buttons, light switches etc.

 

Use of leisure centre (if applicable)

 

All leisure centre facilities have now been closed in adherence to the guidance. Residents have been informed about this decision and notices have been put up.

 

Site staff (if applicable)

 

If your block is serviced by a building/estate manager, caretaker or porter, we have provided them with general health and safety and personal hygiene guidance, including good handwashing routines and cleaning regimes.

In the event that your site staff becomes ill and needs to self-isolate we will consult with the freeholder/RTM or RMC for the block and with PHE (Public Health England) re the necessary steps to be taken and the arrangements to be made for alternative cover. In the case where there is no separate office and welfare facilities provided for the site staff – other than their flat – then it may be necessary to use part time staff and therefore it may not be possible to replicate the same level of service you are currently enjoying.

 

Contractor, maintenance and out of hours service

 

Please be aware that if you have been diagnosed with Coronavirus (or are told to self isolate), we won’t be able to attend at your property or to send contractors to you to undertake repairs etc until you are fully recovered.

Contractors can continue to provide urgent and reactive repairs and maintenance providing safe practice and social distancing is adhered to. A contractor has the right to refuse to enter if this is not the case.

Because of potential for increased calls and reduced resources, we would ask all our clients to keep in mind that our out-of-hours service may not be as swift as usual.

 

Meetings  and site inspections

 

  • Face to face meeting and site inspections have now been postponed until further notice.
  • We are requesting that Board meetings and AGM’s are postponed.
  • Our Property Managers will remain available by email and phone.

 

Guidance for owners & residents

 

We fully encourage all our clients, lessees and residents living in the developments that we manage, to follow the advice as offered by the Government.

  • Stay at home
  • Only go outside for food, health reasons or essential work (where this absolutely cannot be done from home)
  • Stay 2 metres (6ft) away from other people
  • Wash your hands as soon as you get home

If you are subletting your property, please make sure that your tenants are aware of the contents of this letter and advise you if they test positive.

 

More information

 

 

 

 

JCF Property Management in London