How Coronavirus (COVID-19) May Affect the Management Services Provided by JCF

JCF is closely following the Government guidance to employers and business about coronavirus (COVID-19), which outlines the steps to be undertaken to help prevent people from catching and spreading coronavirus (COVID-19). The full guidance can be found here.

JCF is aiming to maintain a full management service where reasonably practical but it is very likely that this will become increasingly difficult if the coronavirus spreads significantly. We will continue to follow Government guidance and this may include having our staff work from home.

In the event that our office has to close, our staff will be still contactable either on their email or mobile during working hours, but there might be some limitations in the services that they can provide. There may also be a delay in sending out regular invoices, circular letters to all lessees at a building and making payments to contractors.

We may also need to postpone any (planned) meetings and Annual General Meetings.

How coronavirus (COVID-19) may affect you

We fully encourage all our clients, lessees and residents living in the developments that we manage, to follow the advice as offered by the Government.

Public Health England (PHE) recommends that the following general cold and flu precautions are taken to help prevent people from catching and spreading COVID-19:

  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze.
  • Put used tissues in the bin straight away
  • Wash your hands with soap and water often – use hand sanitiser gel if soap and water are not available.
  • Try to avoid close contact with people who are unwell
  • Clean and disinfect frequently touched objects and surfaces
  • Do not touch your eyes, nose or mouth if your hands are not clean

Wash your hands for 20 seconds. Use a tissue for coughs. Avoid touching your face.

Advice if you have recently returned from travelling:

If you have arrived back from mainland China, Hong Kong, Macao, Cambodia, Iran, Italy, Japan, Laos, Malaysia, Myanmar, Singapore, South Korea, Taiwan, Thailand, Vietnam please follow the returning traveller advice on the Government website here.

This advice is constantly changing as the virus spreads.

The Main symptoms of coronavirus:

  • A cough
  • A high temperature
  • Shortness of breath

More information is available on the NHS website.

How to isolate yourself if you think you could have coronavirus:

  • If there’s a chance you think you could have coronavirus, do not go to a GP surgery or hospital.  Call NHS 111, stay indoors and avoid close contact with other people.
  • Tell the agent you speak to at 111 about any recent travel and your symptoms.

If you need to self isolate or are diagnosed with the COVID-19 virus:

  • Follow the self-isolation advice as provided to you by the Government here.
  • All your household waste needs to be double bagged up and/or follow specific advice as given to you by the NHS regarding the disposal of it.
  • Properties with communal laundry facilities: please note that clothes, sheets and other items which have been used by someone with the virus or suspected to be infected cannot be washed in communal laundry rooms.

In addition:

  • Please advise your property manager of your situation.
  • Please also bear in mind that if you have been diagnosed with the Corona virus (or are told to self isolate), we won’t be able to attend at your property or to send contractors to you to undertake repairs etc until you are fully recovered.

How coronavirus (COVID-19) may affect onsite services and facilities

Use of leisure centre

If your block has a swimming pool or gym, or other leisure facility, we do not have any immediate plans to close the facilities, but we will monitor advice from the Government. However, we strongly urge that if you or any guests visiting you are feeling unwell you should not be using these facilities. If you sublet your property, please be sure that your tenants and your managing agents are provided with a copy of this letter.

Site staff

If your block is serviced by a building/estate manager, caretaker or porter, we have provided them with general health and safety and personal hygiene guidance, including good handwashing routines and cleaning regimes. In the event that your site staff becomes ill and need to self-isolate we will consult with the freeholder/RTM or RMC for the block and with PHE (Public Health England) re the necessary steps to be taken and the arrangements to be made for alternative cover. In the case where there is no separate office and welfare facilities provided for the site staff – other than their flat – then it may be necessary to use part time staff and therefore it may not be possible to replicate the same level of service you are currently enjoying.

Cleaning common areas (where there are suspected or confirmed cases of COVID-19)

Coronavirus symptoms are similar to a flu-like illness and include cough, fever, or shortness of breath. Once symptomatic, the advice is that all surfaces that the person has come into contact with must be cleaned including:

  • All surfaces and objects which are visibly contaminated with body fluids
  • All potentially contaminated high-contact areas such as toilets, door handles, telephones, light switches, lift call buttons etc.

However, we have also been advised that Public areas where a symptomatic individual has passed through and spent minimal time in (such as corridors) but which are not visibly contaminated with body fluids do not need to be specially cleaned and disinfected.  (As per the full guidance given to businesses.)

We are liaising with the regular cleaning contractors for your block and also with specialist cleaning companies to arrange for additional deep cleaning if and when needed.

Whilst the common areas are regularly cleaned, it would be sensible if you also take common sense precautions to safeguard yourself by thoroughly washing your hands after touching hard surfaces or the walls, lift call buttons, light switches etc.

We trust that the above information is helpful and thank you for your understanding and cooperation.

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